MESSAGE FROM THE REGIONAL DIRECTOR

Welcome to the website of the Bureau of Local Government Finance Regional Office No. V (BLGF V).   BLGF covers the Bicol Region, a peninsula in the southernmost tip of Luzon island with two (2) other provincial island groups comprising of six (6) provinces, seven (7) cities, one hundred seven (107) municipalities, and three thousand four hundred seventy one (3,471)  barangays.

One of the organic functions of BLGF V is to supervise and monitor revenue generation and mobilization efforts of local government units within its territorial jurisdiction and evaluate how these resources are being dispensed at the local level.

Pages in this BLGF V website are full of factual data as well as trivial information which readers may find interesting as they surf and browse.  Being in its maiden launch, this Bureau shall endeavor to maintain, consolidate and update valuable information on the efforts of local governments in Region V to mobilize its resources and manage its funds, reflecting the resiliency of the Bicolano spirit despite the odds of constant calamities.

Oragon ini!

ABOUT US

Office Address: JPC Building, Alternate Road, Legazpi City, Albay 4500

Telefax Nos.: (052) 4813846 / 481 2707

Email Address: blgf5@yahoo.com; blgf.region5@gmail.com

PROFILE OF THE REGION

Political Subdivision

Bicol Region, as Region V is more popularly known, is situated at the southernmost tip of the Luzon landmass. It is straddled between 11 – 30´ to 14 – 20´ North latitude and 122 – 20´ to 124 – 30´ East longitude. It is politically subdivided into six provinces, one chartered city, six component cities, 107 municipalities, and 3,471 barangays. At present, it has 14 congressional districts.

 

 

Climate

The region experiences several typhoons in a year and therefore has no pronounced wet and dry season.

Languages and Dialects

Most of the Bicol Region speaks some form of Bicolano. Central Bicolano is spoken in most of Camarines Norte, central and eastern Camarines Sur, western Catanduanes, and eastern Albay. Albay Bicolano is spoken in western Albay. Daraga speaks Albay Bicolano and Legazpi City speaks Central Bicolano. The Naga dialect of central Camarines Sur, the Buhi dialect of eastern Camarines Sur and the Legazpi dialect of eastern Albay are markedly different even though all are considered Central Bicolano. Most of Masbate Island, all of Ticao Island and southeastern Burias Island speak Masbate. Central Sorsogon Province speaks Sorsogon Masbate,a closely related language. Northwestern Camarines Norte speaks Tagalog, southwestern Masbate speaks Hiligaynon (like Panay), southeastern Masbate speaks Cebuano, and southern Sorsogon speaks Sorsogon Waray, similar to the Waray of Samar and Leyte.

Major Industries

Bicol´s basic products are coconut, palay, cassava, corn, abaca and coconut. Farming, forestry products, mining, rice and corn milling and fishing are its major sources of income. Small-scale manufacturing industries include food preservation, furniture making, woodcraft, loom weaving, fiber craft, shell craft, pottery, rattan craft and pili confectionery. There are significant deposits of gold, silver, lead, zinc, iron, nickel, chromite, copper and manganese. The region has large tracts of arable and grazing lands and extensive fishing grounds.

Specialty Food:

Bicol Express – A savory and delicious dish made with chili (sili) succulent pork and coconut cream that will have you expressing how much you adore the taste!

Kinunot – is an unusual dish prepared with pagi or stingray meat and kalunggay or malunggay- an edible tree leaf used in many local dishes. Just like other bicol dishes, the main ingredients, stingray meat and malunggay, are simmered in coconut cream and green chillies along with some slices of onion and garlic.

Pinangat – is a delicious native dish prepared in bundles of taro leaves, filled with shredded taro leaves, bits of meat or shrimp, lots of chillies, ginger, garlic and onion ; then cooked steadily in coconut cream. Most main dishes in the region are based in gata and sili particularly the way vegetables are cooked. May it be banana blossom, jackfruit, or any edible plant, Bicolanos transform it into a delicious dish topped with chillies, which according to them best before a vigorous activities

    

Famous Activities/Festivals

Pabirik Festival February 1-2 (Paracale, Camarines Norte) Held in the town of Paracale, the festival is highlighted by street dancing, depicting the gold mining industry in the province.

    

 Bicol Arts Festival February 1-28 (Legazpi City) A week-long festival showcasing the regional arts and culture, crafts and agro-industrial products coming from the six (6) provinces and three (3) cities of Bicol. It coincides with the celebration of the National Arts Month every February.

Tinagba Festival February 11 (Iriga City) A tradition of the first harvest offering coinciding on the feast day of Our Lady of Lourdes. Derived from the early rituals of the ancient Bicolanos offering their harvest to their own gods as a form of thanksgiving and to seek favor for a more bountiful harvest throughout the year. A long parade of colorfully and grandiosely decorated bull and carabao carts, carrying newly harvested crops, ending with a mass before the Emerald Grotto at Calvary Hills. Here all the offerings are blessed, then distributed to indigent families.

Harana: Karantahan nin Pagranga (A Music Festival)February 14 (San Jose, Camarines Sur) The festival feature local talents and young artists in its efforts to promote cultural awareness, tourism development and youth empowerment in the District of partido. Highlighted by the Bicol Love Song Choral Competition. Other activities are lined up to drumbeat the affair.

Himag-ulaw Festival February 17 (Placer, Masbate) A celebration of praise and thanksgiving for the bountiful harvest in farming or good catch in fishing expressed through various forms of activities like street dancing, beauty competition, games and contests, food fairs, among others.

 

Rodeo Masbate April 6-8 (Masbate) Hold on to your horses, caballeros, its rodeo time in Masbate once again! Feel the excitement as our local cowboys pit their brains against bovine brawn in western style rodeo events like bull riding and sterr wrestling, apart from our local games like the good old carabao race. So put on them boots and saddle up its gonna be a rope-slinging, dust-kicking, cowpunching affair.

 

Partido Baybayon Festival April 26-28 (Sagñay, Camarines Sur) This festival showcases the different tourism areas in the district and launch the municipality of Sagñay as summer capital of Partido. Visitors converge in Nato shoreline or Baybayon in local dialect where various activities are featured.

 Butanding Festival April 28-30 (Donsol, Sorsogon) A festival which ushers the Butanding (whaleshark season) and a thanksgiving for the blessings that it give to the people of Donsol. The festival is highlighted by a street parade.

 

Boa-Boahan Alinsangan Festival May 1 (Nabua, Camarines Sur) A colorful cultural festival of pagan origin. Derived from the dialect, alinsangan, a word that describes the characteristics of the people living in the early settlements. It is a festival showing fertility and thanksgiving. Fertility, because Boa was taken from the young embryo of the coconut and thanksgiving for it was their only source of food after the ravage of floodwaters.

 Magayon Festival May 1-31 (Albay) A festival in the merry month of May, showcasing Albay as it comes to age, its cultural heritage, trade, travel and tourism beyond Majestic Mount Mayon. The festival includes various activity such as beauty pageant, photo/art exhibit, street parade, trade fair, sports fest, guided tours, etc.

 

Dayaw Dalan Festival May 1-3 (San Jacinto, Ticao Island, Masbate) Dayaw is an old Ticaonon term which means to show off, parade or display. In its strictest meaning, dayaw is to present with pride what is distinctly and essentially inherent in a person. Dalan on the other hand, means in olden times, a mountain trail which now includes path, street and highway. Dayaw Dalan Festival symbolizes the best of what the municipality of San Jacinto have as a town and as a people. The festival is held in honor of its patron saint, Santo Cristo de Burgos.

 

Palong Festival May 10-13 (Capalonga, Camarines Norte) Higlighted by a street dancing and agro industrial fair which expresses local folks gratitude for their town´s name etymology and signifies the abundant presence of rooster available in the locality. Held also in celebration of their Black Nazarene Feast Day on May 13.

 

Sarung Banggi Festival May 18-25 (Sto. Domingo, Albay) A fun-filled 8-day summer activity to immortalize the song Sarung Banggi and pay tribute to its composer Potenciano Gregorio. It showcases a variety of cultural and religious activities, food and sports fest, Beauty Search, folksong fest, agro-industrial fair and many more.

 

Catandungan Padayaw Festival May 20-24 (Virac, Catanduanes) Padadyaw is an old Catandunganon term which means to show one´s best with pride and dignity coupled with excitement. This is a street-dancing of delegation per town to the tune of Pantomina. The towns are encouraged to flaunt its own image by associating its delegations costume and dance to what the town is best known for.

 

Kaogma Festival  May 21-27 (Camarines Sur) A week-long celebration of the of the foundation anniversary of the Province of Camarines Sur. The festival features numerous activities such as cultural expositions, sports events, beauty pageant, procession and Grand Parade.

 

Padaraw Festival  May 30 (Bulan, Sorsogon) A festival showcasing colorful costumes fashioned from the abaca fiber. It is highlighted by a grand street presentation wherein the participants are clad in colorful costumes using the abaca fibers.

 

Tabak Festival  June 16-21 (Tabaco City) Held in conjunction with the celebration of the City´s 1st Foundation Anniversary. The festival derived its name from a local word Tabak, meaning bolo, where the name of the City (Tabaco) was taken from. Its highlight is a street presentation where participants showcases the legend of the City. Numerous other activities are lined up to drum beat the affair.

 

Pili Festival June 20-29 (Sorsogon, Sorsogon) Pili is an indigenous crop of Bicol region, particularly Sorsogon. This festival showcases the Pili, the primary purpose of which is to emphasize its importance and to increase the awareness of the public on its various economic uses. One way of doing this is through a street dance presentation, a highlight of the festival. The street dance presents the three (3) stages of Pili, from green (young fruit) to violet (half-mature) to black (mature) nuts and how it is being processed into different kinds of sweets and delicacies.

 

Ginubat Festival June 11-12 (Gubat, Sorsogon) A festival based on the roots of the town of which its name was derived. It features the following activities: cultural street parade, exhibits, sailboat race, beauty pageant, fiesta celebration and the Balik-Gubat which is the highlight of the festival.

  

Mercedes Fishtival August 6-11 (Mercedes, Camarines Norte) It is a fishermen holiday celebration, in which said festivity is dedicated as a time of annual thanksgiving for the blessings and bounty received from the Almighty during the seafaring, fishing expeditions and fish farming endeavors. The fishtival is not only a week-long merry making but also a moment of retrospect and recognition of Mother Nature for having endowed Mercedes with a gift of vast fishery resources, magnificent shorelines and other aquatic potentials and the wise utilization and preservation of ecological balance for the attainment of environmental dignity and beauty.

 Coron Festival August 15-17 (Tiwi, Albay) Coron is a Bicol dialect meaning clay-pot or potteries of which the town of Tiwi is popularly known for. Thus, the festival’s main feature is the municipalities pottery industry which is done with skills passed from parents to children and perfected through long years of practice without the benfit of written manuals. Highlight of the festival is a Street Presentation.

 Pilgrimage to Joroan 3rd Saturday of August (Joroan, Tiwi, Albay) Every 3rd Saturday of August, thousands of devotees flocked to this coastal town in Albay to pay homage to the miraculous image of Our Lady of Salvation, Patroness of albay. It is highlighted by a maritime procession after a mass at Joroan Church. The image is carried by the menfolks down to the beach where a large and well-decorated trawl boat is docked. An entourage of similarly decorated pumpboats follow, carrying the pilgrims and devotees to the shores and village at Sogod where a concelebrated mass is held again.

 

Daragang Magayon Festival August 26-September 8 (Daraga, Albay) A historical and religious celebration in honor of the town´s patron saint, Our Lady of the Gate. It aims to showcase the cultural life of Daraguenos. Various colorful activities are lined up for this celebration.

 

Voyadores Festival  3rd Friday of September (Naga City) Borne on the shoulders of her male devotees, and her voyage back in a fluvial procession along the Bicol River. It is named after the male devotees (voyadores) who accompany and carry the Virgin´s image in a procession called Traslacion for a Novena at the Metropolitan Cathedral.

 

Penafrancia Festival 3rd Saturday of September (Naga City) A religious festival honoring the feast day of Our Lady of Penafrancia, Patroness of the Bicol Region. The festivity begins on the second Friday of September when the Image of the Virgin of Penafrancia is carried by hundreds of male devotees from her shrine to Naga Cathedral. Main highlight is the fluvial procession along the Naga River.

 

Himoloan Festival  September 28-29 (Oas, Albay) This festival commemorates the Patronal Feast of St. Michael the Archangel. Himoloan literally means pag-atang or tinagba (offering). Thus, it is the time of the year when the faithful honor their patron, St. Michael on the Feast of the Archangels by offering to him not only material goods but the talents that God bestowed upon all as well. Its highlight is the Himoloan street presentation and the Carrosa Contest wherein it is participated by the different barangay and is also open to other barangays of other nearby towns to gather and bring the carrosa/andas of their patron decorated with their produce as well as native materials found within their reach.

 

Hin-Ay Festival  September 28-29 (Irosin, Sorsogon) This festival is a commemoration of the feast day of the town´s Patron Saint, St. Michael the Archangel, and at the same time a rediscovery of the town´s cultural heritage. The festival traces the struggles of the people of Irosin at various stages of its history and aims to renew the enthusiasm and faith among people for sustained involvement in community building. Various activities include: Mardi Gras, which depicts the victory of the Archangels over the Black Angel, cultural show, agro-trade fair, beauty pageant, food festival, among others.

 

Ibalong Festival October (Legazpi City) A festival depicting Bicol´s early beginning as portrayed by the characters in the epic entitled IBALONG. The name was the early nomenclature of Bicol region. It showcases many superheroes such as Handiong, Baltog and Bantong among others. The festival is highlighted by a street presentation where masks of heroes and villains are paraded on mainstreets, combined with song and dances. Other activities include trade fair, art exhibit, sports fest such as the triathlon, guided tours, beauty pageant and other colorful competitions.

 

Kasanggayahan Festival  October 15-25 (Sorsogon, Sorsogon) This festival was derived from the dialect which means prosperity and happiness. It is a joyous celebration held primarily to commemorate the Foundation Anniversary of Sorsogon since its establishment as a separate province from Albay. The highlight is the Pantomina sa Tinampo participated in by LGUs, schools, NGOs and other civic organizations.

 

Pastores Bicol December 18 (Legazpi City) An interpretative folk festival related to the celebration of Christmas tradition. It reenacts the rejoicing shepherds who sang the first Christmas Carol during the birth of Baby Jesus in Bethlehem. Locally known as pastores, here they are clad in colorful costumes with the traditional arc and musikeros as they sing and dance to the tune of Pastores a Belen.

 

Kamundagan Festival  December 1-31 (Naga City) In the month of December, Naga City opens its door for a whole month in celebrating its charter anniversary and the Birth of Christ with the cooperative efforts of Camarines Sur and Naga City. The festivity seeks to boost tourism, expand business and provide livelihood opportunities by showcasing various activities, the highlights of which are the kiri-kiti, pastoras, beauty search, agro-industrial fair, civic parade, cultural shows and other colorful events.

Population, Land Area and Income Classification of Region 5

  • The population of the Bicol Region reached 5,106,160 as of Aug. 1, 2007, growing at an average annual rate of 1.44 percent between 1995 and 2007. A region rich in history and natural resources, Bicol is inhabited by hospitable, smiling and fun-loving people. The Region has a total land area of roughly 18,130.4 square kilometers, 6.0 percent of the country´s total land area.

 

TREASURY AND ASSESSMENT REPORTS
BLGF Regional Citizens Charter
Debt Service Ceiling

Issuance of Certificate on Debt Service Ceiling (Regional Office)


The issuance of Certificate on Debt Service Capacity of the LGUs is in conjunction with the Bureau´s LGU Debt Service Certification System, which determines the maximum amount an LGU can allocate for debt service. LGUs are issued certifications for their borrowing and debt service capacities as a requirement for sub-loan projects.

The procedure below defines the steps to be undertaken in the issuance of Certificate on Debt Service Ceiling (Borrowing Capacity) of LGUs

Availability of Service: Monday to Friday from 8:00AM to 5:00 PM except on holidays.

Clientele : Local Government Units Other Agencies Taxpayers

How to Avail of the Service:

STEP Customer / Client Service Provider (Offices / Units of BLGF) Duration of Activity (Under Normal Circumstances) Division / Person In-Charge Fees Form / Document
1 Submits Request for Debt Service Ceiling / Borrowing Capacity 20 minutes
2 Receives letter request by the Prov / City / Mun LCE together with documentary requirements 3 minutes Receiving Clerk
3 Records letter request in the log book and attach routing slip for Action Officer 5 minutes Receiving Clerk
4 Routes to Action Officer concerned RD – ARD or duly authorized Officer
5 Evaluates / reviews completeness of documentary requirements

  • if with complete documentary requirements, prepare letter / endorsement to CO for issuance of Certification
  • if not complete or with deficiency, prepare letter to LCE concerned for submission of lacking requirements
2 hours 15 minutes 15 minutes LTOO IV/FA IV
6 Forwards draft / final letter to RD or in hIS absence, to ARD for signature / approval 10 minutes RD – ARD
7 Records and releases documents 10 minutes AO V/RO I
8 Files  RO I
END of TRANSACTION
Request of Certificate on Debt Service Ceiling

Documentary Requirements for the Issuance of Certificate on Debt Service Ceiling (Regional Office)


  1. Statement of Actual Income and Expenditure for the past three (3) years duly certified and audited by the Local Accountant and Auditor with the following supporting documents:
    • Trail Balance
    • Balance Sheet
    • Report of Revenues and Receipts
    • Status of Appropriations, Allotment and Actual Obligations Incurred
  2. Current Year Annual Budget and Annual Investment Plan
  3. Certification of the taxable Assessed Value for the past three (3) years and the date of the last successful conduct of General Revision of Real Property Assessments duly Certified by the Municipal Assessor
  4. Certification of the annual IRA received for the last three (3) immediate Preceding Years (Gross & Net) duly certified by the Local Treasurer
  5. Certification of existing loans, if any, duly certified by the Local Treasurer and / or lending institution with the following details:
    • Kinds of Loans and Other Obligations
    • Purpose of Loans and Other Obligations
    • Name of Lending Institution
    • Date of Approval and Other Maturity
    • Terms and Conditions (Interest rate & no. of years to pay)
    • Annual amortization
    • Latest Balance Loans and Other Obligation
    • Current
    • Arrearages
  6. COA Annual Audit Report for the immediate preceding years

STEP Customer / Client Service Provider (Offices / Units of BLGF) Duration of Activity (Under Normal Circumstances) Division / Person In-Charge Fees Form / Document
1 Submits Request for Certification on Income Classification 20 minutes Letter request
2 Receives letter requests by the Pro / City / Mun LCE and other stakeholders 3 minutes
3 Records letter request in the log book and attach routing slip for Action Officer 5 minutes
4 Forwards letter to RD or in his absence, to ARD for scrutiny 2 minutes
5 Routes to Action Officer concerned 5 minutes RD / ARD
6 Prepares letter with attached 20 minutes
7 Certified copy of income class AO V/RO I
8 Forwards letter request to RD or in her absence, to ARD for signature / approval 10 minutes RD / ARD
9 Records / releases documents 10 minutes AO V/RO I
END of TRANSACTION

Response to Queries


The procedures below define the steps to be undertaken on queries or requests from the time the queries or other forms of communication are received to the time the responses are recorded.

Availability of Service: Monday to Friday from 8:00AM to 5:00 PM except on holidays.

Clientele : Local Government Units Other Agencies Taxpayers

How to Avail of the Service:

STEP Customer / Client Service Provider (Offices / Units of BLGF) Duration of Activity (Under Normal Circumstances) Division / Person In-Charge Fees Form / Document
1 Client / customer submits the query to the Receiving Officer Records incoming communication / query Ten (10) minutes Any of the following in the receiving area: None Logbook
2 The query goes to the Regional Director for his information and appropriate delegation Fifteen (15) minutes RD Query / letter
3 The query is referred to the concerned Action Officer for appropriate action

  • For simple transaction/s
  • For complex transaction/s
Three (3) to Five (5) minutesOne (1) to Five (5) working days reckoned from receipt thereof Six (6) to Ten (10) working days reckoned from receipt of request.The ten (10) days can be extended depending on the complexity of the query or transaction.
    • ARD

 

    • Or any of the concerned employee

 

Logbook should be initialed by the Action officer upon receipt
4 For review of the draft reply and renders comment.

  • In case of corrections / comments, the draft letter is returned to the concerned action officer for re-drafting
  • In case there are no corrections / comments, the draft will be forwarded to the Regional Director.
Thirty (30) to One (1) hour ARD Draft letter
5 For final evaluation and notation of draft reply Fifteen (15) to Thirty (30) minutes RD Draft letter
6 For finalization Fifteen (15) minutes By concerned action officer Final letter
7 For initial of the communication Fifteen (15) minutes ARD Letter with initial
8 For signature Fifteen (15) minutes RD Letter with signature
9 For recording, sorting and mailing Thirty (30) minutes Records Officer Signed letter / Logbook
10 Files copy and maintains records Records Officer
END of TRANSACTION

PRELIMINARY PROCESSING OF APPOINTMENTS (Regional Office)


The Bureau by virtue of its mandate supervises the local treasurers nationwide. Relative to this, it processes the appointment of Treasurers and Assistant Treasurers.

The procedure below defines the steps to be undertaken in the preliminary screening / processing of appointments of treasurers and assistant treasurers from the time of submission of qualified recommendees until the endorsement to the BLGF, Central Office for final evaluation and issuance of appointment.

Availability of Service: Monday to Friday from 8:00AM to 5:00 PM except on holidays.

Clientele : Local Government Units

How to Avail of the Service:

STEP CLIENT / CUSTOMER SERVICE PROVIDED DURATION OF ACTIVITY (Under Normal Circumstances) Division / Person In-Charge Fees Form / Document
1 Customer / Client submits a list of three (3) ranking eligible recomm endees together with the documen tary requirements of each in accordance with Sec. 470 and 471 of the LGC of 1991. Receive and records incoming list of recomendees with documentary requirements Ten (10) minutes Any of the following in the receiving area: None Logbook
2 The documents goes to the Regional Director for appropriate delegation Fifteen (15)minutes RD Letter / documents
3 The documents is referred to the concerned Action Officer for appropriate action

  • Pre – evaluates qualifications of the three (3) recommendees to ensure that they all meet the prescribed qualification requirements

– If there are lacking documents, prepares communication to the concerned client

Five (5) days from receipt of complete documents Documen tary require ments
4 Prepares Comparative Evaluation of recommendees and determines their rating after receipt of complete documents Three (3) days after pre – evaluation -do- Comparative Evaluation Sheet
5 Presentation to the RD the comparative evaluation sheet for the scheduling of deliberation for the Regional PSB.
6 Prepares communication to the Provincial Treasurer concerned to be signed by the RD (member of the PSB) for the schedule of preliminary regional deliberation. Letter
7 The Regional Personnel Selection Board (RPSB) will convene for the preliminary deliberation.

  • Prepares resolution for signature
One (1) hour to Two (2) hours Chairman:
RD
Members:
ARD
PT
RPSB Resolution
8 Prepares endorsement to BLGF, Central Office with the Resolution and the documentary requirements for final evaluation and issuance of appointment Thirty (30) minutes Signed endorse ment & RPSB resolution
9 For recording, sorting and mailing Thirty (30) minutes Records Officer Logbook
10 Files copy and maintains records Records Officer
END of TRANSACTION

COUNSELLING (Regional Office)


Availability of Service: Monday to Friday from 8:00AM to 5:00 PM except on holidays.

Clientele : Local Government Units Other Agencies Taxpayers

How to Avail of the Service:

STEP CLIENT / CUSTOMER SERVICE PROVIDED DURATION OF ACTIVITY (Under Normal Circumstances) ACTION OFFICER/S FEES FORM
1 Client / customer asks / inquires from the receiving officer regarding their predicament / query Five (5) minutes Any of the following in the receiving area:
2 Receiving Officer will accompany the client to the Officer concerned. Three (3) minutes
  • RD
  • ARD
  • or any of the concerned employee
3 The client / customer will confer with the concerned officer / employee their predicament or query on what to do. Thirty (30) minutes to One (1) hour or depending on the complexity of the transaction
  • Concerned action officer

Technical Assistance on Local Treasury and Assessment Operations (Regional Office)


The service is designed to provide technical assistance on treasury and assessment operations in terms of revenue generation, local taxation, real property assessments and other related matters and provides information / data to regional line agencies, LGUs, private sector and the general public.

Availability of Service: Monday to Friday from 8:00AM to 5:00 PM except on holidays.

Clientele : The service may be availed by Provincial, City and

Clientele    Municipal Treasurers and Assessors, Regional Line Agencies, LGUs, private sector and the general public.

How to Avail of the Service:

STEP Customer / Client Service Provider (Offices / Units of BLGF) Duration of Activity (Under Normal Circumstances) Division / Person In-Charge Fees Form / Document
1 Client requests data / information / assistance either by walk – in, phone call or letter. Accepts the call and refer to concerned Section.Accepts walk – in clients and refer to concerned Section. 1 minute1 minute Receiving ClerkReceiving Clerk None
2 Client discusses with concerned staff the requested data / information / assistance requested. Provides data / information / assistance as requested.Accepts and record the letter request.Assigns letter request to Action Officer.Review / evaluate request and prepare action.
simple transaction
complex transactionReview and countersign the prepared action before final signature of the Regional Director.Record the documents before release.Release the documents for mailing.
Minimum of 30 minutes (depending on the coverage of subject matter referred to)5 minutes5 minutes w/in 5 days
w/in 10 days30 minutes5 minutes10 minutes
Action Officer/Records Officer/Regional Director
END of TRANSACTION
Quarterly Activities / Project for CY 2011
Quarterly Accomplishments
News Item / Release
Invitation to Bid
JOBS