The procedures below define the steps to be undertaken on queries or requests from the time the queries or other forms of communication are received to the time the responses are recorded.
Availability of Service: Monday to Friday from 8:00AM to 5:00 PM except on holidays.
Clientele : Local Government Units Other Agencies Taxpayers
How to Avail of the Service:
|STEP||Customer / Client||Service Provider (Offices / Units of BLGF)||Duration of Activity (Under Normal Circumstances)||Division / Person In-Charge||Fees||Form / Document|
|1||Client / customer submits the query to the Receiving Officer||Records incoming communication / query||Ten (10) minutes||Any of the following in the receiving area:||None||Logbook|
|2||The query goes to the Regional Director for his information and appropriate delegation||Fifteen (15) minutes||RD||Query / letter|
|3||The query is referred to the concerned Action Officer for appropriate action
||Three (3) to Five (5) minutes
One (1) to Five (5) working days reckoned from receipt thereof
||Logbook should be initialed by the Action officer upon receipt|
|4||For review of the draft reply and renders comment.
||Thirty (30) to One (1) hour||ARD||Draft letter|
|5||For final evaluation and notation of draft reply||Fifteen (15) to Thirty (30) minutes||RD||Draftletter|
|6||For finalization||Fifteen (15) minutes||By concerned action officer||Final letter|
|7||For initial of the communication||Fifteen (15) minutes||ARD||Letter with initial|
|8||For signature||Fifteen (15) minutes||RD||Letter with signature|
|9||For recording, sorting and mailing||Thirty (30) minutes||Records Officer||Signed letter / Logbook|
|10||Files copy and maintains records||Records Officer|