a) Legal Bases:
RA No. 9485 ARTA of 2008 and its IRR
RA No. 11032 EODB Act of 2018
Office of the President MC No. 44 series 2018
CSC MC No. 12 s. 2008 on RA No. 9485 and its IRR
DOF Department Order No. 054-2016 dated 25 October 2016
BLGF MC No. 011-2018 Adopting OP MC No. 44
b) Brief Description:
In compliance with Republic Act 9485 also known as the Anti-Red Tape Act (ARTA) of 2008, BLGF is mandated to take appropriate measures to promote transparency in the agency with regard to the manner of transacting with the public, with the objective of reducing red tape and expediting transactions in government. To provide efficient public service, the Public Assistance Desk shall observe this process in assisting transacting public.
c) Availability of Service:
Monday to Friday from 8:00 AM to 5:00 PM except on holidays.
d) Documentary Requirement/s:
None
e) Period of Application/Lead Time Requirement/Prerequisites:
None
f) Procedure:
| Activity | Duration | Responsible Person/Office | |
| 1 | Greet and welcome the client with a smile. | – | Front Desk Clerk |
| 2 | Ask the client of his/her purpose and if there’s a particular person he/she needs to see. | 5 minutes | Front Desk Clerk |
| 3 | · Politely request the guest to provide personal information such as Name, his/her Agency/Office, and contact number.
· Have the visitor seated and offer guests drinks and newspaper. · Inform the guest that free WIFI is available and he/she can read more on BLGF and bureau services from the Kiosk. |
10-15 minutes | Front Desk Clerk |
| 4 | Call the attention of the action officer/concerned official. | 10 minutes | Front Desk Clerk |
| 5 | Turn over the guest/s to action officer/official | 5 minutes | Front Desk Clerk, action officer/ concerned official |
| 6 | Before the visitor leaves the premises, request to answer the Customer Satisfaction Survey. | 5 minutes | Front Desk Clerk |
| 7 | Assist the visitor in answering the Customer Satisfaction Survey. | 5 minutes | Front Desk Clerk /Client |
| 8 | Prepare Certificate of Appearance, if needed. | 5 minutes | Front Desk Clerk |
| END OF PROCESS |
g) Fees:
No Fees shall be collected for this service.
h) Type of Transaction:
Simple Transaction – Requires less than half day to complete the process.
i) Additional Notes:
The Bureau of Local Government Finance (BLGF) shall at all times act expeditiously on all requests and serve the public with courtesy and utmost priority.
