Amending Republic Act No. 9485 or the Anti-Red Tape Act of 2007, Republic Act No. 11032 also known as Ease of Doing Business and Efficient Government Service Delivery Act of 2018 mandates all government offices and agencies including local government units (LGUs), Government-Owned or -Controlled Corporations (GOCCs) and other government instrumentalities to provide services covering business and non-business related transactions, which adopts simplified procedures that will reduce red tape and expedite transactions in government.
b) Citizen’s Charter
Government agencies and instrumentalities shall set up the most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the main entrance of offices or at the most conspicuous place, in their respective websites and in the form of published materials written in English, Filipino, on in the local dialect.
c) Definition of Terms
(1) Action— refers to the written approval or disapproval made by a government office or agency on the application or request submitted by an applicant or requesting party for processing;
(2) Business-related transactions— a set of regulatory requirements that a business entity must comply with to engage, operate or continue to operate a business, such as, but not limited to, collection or preparation of a number of documents, submission to national and local government authorities, approval of application submitted, and receipt of a formal certificate or certificates, permits, licenses which include primary and secondary, clearances and such similar authorization or documents which confer eligibility to operate or continue to operate as a legitimate business;
(3) Complex transactions—applications or requests submitted by applicants or requesting parties of a government office which necessitate evaluation in the resolution of complicated issues by an officer or employee of said government office, such transactions to be determined by the office concerned;
(4) Fixer—any individual whether or not officially involved in the operation of a government office or agency who has access to people working therein, and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration;
(5) Government service—the process or transaction between applicants or requesting parties and government offices or agencies involving applications for any privilege, right, reward, license, clearance, permit or authorization, concession, or for any modification, renewal or extension of the enumerated applications or requests which are acted upon in the ordinary course of business of the agency or office concerned;
(6) Highly technical application—an application which requires the use of technical knowledge, specialized skills and/or training in the processing and/or evaluation thereof;
(7) Nonbusiness transactions— all other government transactions not falling under Definition (2);
(8) Officer or employee—a person employed in a government office or agency required to perform specific duties and responsibilities related to the application or request submitted by an applicant or requesting party for processing;
(9) Processing time—the time consumed by an LGU or national government agency (NGA) from the receipt of an application or request with complete requirements, accompanying documents and payment of fees to the issuance of certification or such similar documents approving or disapproving an application or request;
(10) Red tape—any regulation, rule, or administrative procedure or system that is ineffective or detrimental in achieving its intended objectives and, as a result, produces slow, suboptimal, and undesirable social outcomes;
(11) Regulation—any legal instrument that gives effect to a government policy intervention and includes licensing, imposing information obligation, compliance to standards or payment of any form of fee, levy, charge or any other statutory and regulatory requirements necessary to carry out activity; and
(12) Simple transactions—applications or requests submitted by applicants or requesting parties of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office.”